The airline has certain obligations in the event of a flight cancellation. If your flight is cancelled, you are entitled to a meal while you wait for the next available flight.
They are also obligated to offer you another flight to the same destination or to refund your ticket as a form of compensation for your cancelled flight.
If the cancellation forces you to wait until the next day for your flight, there are further accommodations that the airline is obligated to provide.
Your right to compensation due to a cancelled flight depends on the reason for the cancellation and if the airline lived up to all their obligations in terms of minimizing
your delay. If extraordinary circumstances are the reason for your cancellation and it’s outside of the airlines control, flight delay compensation does not apply.
However, most cancelled flights will entitle passengers to compensation due to the European Passenger Rights Regulation EC 261/04. Learn more about your options when making a
compensation request by filling out our online form for free.
If your flight was delayed for 3 hours or more, you may be entitled to compensation from the airline.
The time of delay is calculated as the difference in time between when you should have arrived at your destination, and when you actually arrived.
If you are flying from Heathrow, London to Baraja, Madrid via Orly, Paris, the duration of your delay is calculated from when you should have arrived at Baraja
– even if the delay was between Heathrow and Orly. If you are delayed 30 minutes out of Heathrow and that causes you to miss your connecting flight from Orly,
and you arrive at Baraja 24 hours later than originally scheduled, your delay is 24 hours, as this is the delay at your final destination.
Your right to compensation from an airline due to a delay, depends on the reason for the delay, and if the airline lives up to their obligations in terms of minimizing your delay.
Most delays over 3 hours entitles passengers to compensation as outlined by the European Passenger Rights Regulation EC 261/04. Learn more about your options when making a compensation
request by filling out our online form for free.
If you have been denied boarding, due to an overbooked flight, you are entitled to compensation from the airline.
If you are denied boarding due to overbooking, the airline is obligated to offer you another flight to the same destination as compensation.
A ticket refund is also an option in some cases. In addition, you are entitled to a meal while waiting for the next available flight.
This is a part of overbooked flight compensation that the airline has an obligation to fulfill.
If you have to wait until the next day for your flight, the airline must offer you further accommodations for the delay.
Any delay that lasts over 3 hours entitles passengers to compensation as outlined by the European Passenger Rights Regulation EC 261/04.
Check your options when making a compensation request by filling out our online form for free.